Professional Rental Organization, Inc.

1738 Jefferson St. Napa, CA 94559

Office: (707) 254-7368
Fax: (707) 252-0937
1. Question: What type of properties do you manage?
Answer: We specialize in residential properties. We also manage and lease commercial property. The majority of property that we manage is single-family homes, duplexes and apartment buildings.

2. Question: What forms of advertising do you use?
Answer: FOR RENT SIGNS - Posted at the property and separate signs leading
to the property.
NEWSPAPERS - Classified ads in local newspapers that are updated weekly
INTERNET - We post detailed listings and photos on the World Wide Web.
RENTAL LOCATORS - We fax a copy of all our listings to Rental Locator companies in Tri County area. These companies specialize in assisting tenants find rental units suited to their needs.

3. Question: How do you qualify a rental applicant?
Answer: We use software developed by our company to turn information from Credit Reports, Landlord References and Employment into a numerical score. This assures that we abide by all current laws defining discrimination.

4. Question: How can I be sure the tenant is taking good care of my property?
Answer: Periodically we post notice to enter the property for repair or maintenance reasons and use that opportunity to visually inspect the property. All properties receive monthly drive-bys. If the exterior of the property is not being cared for, as it should, we will post notice to enter and inspect the interior as well.

5. Question: What happens if the tenant's are not taking care of my property?
Answer: We give them an opportunity to correct the situation and usually they will. If a problem persists, we will make a decision based on that specific situation.

6. Question: What do you do if the tenant doesn’t pay their rent?
Answer: Rent is due by the 1st of each month. We will post an eviction notice if payment is not received by the 4th of the month. We will proceed with eviction proceedings if the tenant does not respond

7. Question: How will I be informed about the condition of my property?
Answer: We will notify you of any changes with your property with a phone call or a letter. Non-emergency service will be included on your monthly statement, and of course, we encourage you to call, or e-mail us anytime you have a question or wish to discuss something.

8. Question: How do you handle maintenance requests?
Answer: Tenants can call their requests in by telephone, email, and online repair form or mail them. When we receive a written request, we contact the tenant to schedule an appointment and to receive additional information about the repair. We also have an emergency repair hotline, which will call a repairman who will respond immediately

9. Question: What are your required cash reserves per unit?
Answer: Normally, we ask for $250.00 cash reserves to cover regular maintenance repairs, but the dollar amount may vary depending on your circumstances.

10. Question: When do you mail the Owner's checks?
Answer: We mail Owner's checks on the 12th of each month with detailed monthly statement.

11. Question: Do you offer direct deposit into my checking account?
Answer: We can arrange to send your check directly to your bank for deposit and mail you the monthly statement to you.

12. Question: Can you pay the bills on my property?
Answer: We can pay bills such as utilities, mortgage and property taxes.

13. Question: What can I expect with my monthly statement each month?
Answer: The statement includes all income and expenses for the accounting period, a copy of receipts or invoices for repairs and a year to date summary.

14. Question: What are your fees?
Answer: We have several options available, tailored to suit you — the owner. Please call for specific quotes.

15. Question: Are there administrative fees or other service charges?
Answer: We charge you a minimal one time set-up fee.

16. Question: How long is your management agreement?
Answer: Our management agreements with owners are usually written for a one-year minimum.

17. Question:Do you work with Section 8 Tenants?
Answer:Yes, if you would like us to.