Professional Rental Organization, Inc.

1738 Jefferson St. Napa, CA 94559

Email maurice.prorent@yahoo.com
Office: (707) 254-7368
Fax: (707) 252-0937
  
RENTERS FREQUENTLY ASKED QUESTIONS
1. Question: How long does the application take to process?
Answer: The application usually takes 3 to 5 days to process. You will be notified immediately if you are accepted or denied. Delays occur when the owners are not available to review applications.

2. Question: What if I need a quick rental decision regarding my application?
Answer: Should you need a quick rental decision, you may write "Please Rush" on your application. Quick processing may be provided depending on the office work level.

3. Question: Does my spouse or relative need to complete an application if he/she does not work?
Answer: All adults 18 years and older must complete an application regardless of marital status, familiar relationship, income source, employment or any other criteria.

4. Question: Do I need to drive by and view the property before I can schedule an appointment to see the interior of the property?
Answer: Yes, you must view the exterior of the property before scheduling an appointment to see the interior.

5. Question: Is my application fee refundable?
Answer: Your application fee is not refundable under any circumstances.

6. Question: What is the purpose of the application fee?
Answer: The purpose is to cover the expenditures necessary to process the application.

7. Question: Do you have a credit check fee?
Answer: Our office doesn't have a credit check fee. We only have an application fee.

8. Question: Do I have to pay an application fee for all the property that I may wish to apply for?
Answer: No, the application fee may be used toward any property during a three month period.

9. Question: How many applications do you receive for one property?
Answer: Most properties receive one to three rental applications. An extremely small percentage of properties receive more than three applications.

10. Question: Who processes the applications?
Answer: The applications are processed by the application processor. Once the application is processed, the application processor will call you to inform you should your application be accepted.

11. Question: Do you accept co-signers?
Answer: No, we do not accept co-signers. Our office is only interested in the occupants of the residence.

12. Question: Do you rent to students?
Answer: An applicant's occupation or source of income is not relevant to the application process. All applications are evaluated in the same manner regardless of occupation.

13. Question: How much money do you have to make to rent the property?
Answer: You have to make at least 2½ times the monthly rent. For example, if the monthly rent is $1,000.00, your total household income will have to be at least $2,500.00 per month. There are lower income standards available on some modestly priced rentals.

14. Question: How do you verify income?
Answer: If you are employed we need your most current pay stub. If you are self-employed we need last years income tax or three months of bank statements to support your current income. If you have another source of income (i.e. retirement, AFDC, SDI, trust fund, parental, etc...), you must have reliable documentation.

15. Question: Can you rent if your parents support you?
Answer: You will need to provide reliable income verification that includes a letter from your parents and three months bank statements to verify income. Monthly income will have to be at least 2½ times the monthly rent.

16. Question: How do you select tenants?
Answer: We evaluate applications by using a credit qualifying system which assigns numerical values to the elements of application information we have found to be important. These values must add up to a certain number of points for you to qualify for tenancy.

17. Question: What if I have bad credit or a bankruptcy?
Answer: Credit is an extremely important element of the application evaluation. The effect of your derogatory credit will depend on the type and amount of derogatory credit and other qualifying elements of your application.

18. Question: What if I have extenuating circumstances regarding my application?
Answer: You are welcome to add a letter or any documentation you may wish to your application. Information and/or documentation that clarifies your situation or credit may be helpful.

19. Question: Do you accept pets?
Answer: Pets are acceptable at some properties. There is an additional $300.00 security deposit when a pet is permitted.

20. Question: Do you accept tenants on programs sponsored by Housing and Urban Development (HUD)?
Answer: Tenants using HUD programs are acceptable to some properties. The tenant qualifications remain the same.

21. Question: How many people can occupy a residence?
Answer: Two people per bedroom are permitted unless otherwise noted.

22. Question: Who pays the utilities?
Answer: The tenant pays all utilities unless otherwise noted.

23. Question: How much does it cost to move in and when do I pay the security deposit?
Answer: Once your application is approved, you have 48 hours to pay your security deposit and sign a rental agreement. Security deposits cannot be paid by personal check but must be paid by cashier's check, money order, traveler's check or cash.

24. Question: When do I pay my first month's rent?
Answer: You pay your first month's rent when you pick up your keys to take occupancy. Your first months rent payment may be paid with a personal check.

25. Question: Do you have to show identification when renting a property?
Answer: Yes, valid photo identification such as a driver's license, military I.D., State I.D., or passport is required when signing your rental agreement.

26. Question: How long will you hold property vacant once you have approved an application?
Answer: We usually hold property for one to two weeks depending on the demand for the property. Property is rarely held vacant for more than two weeks.

27. Question: Is the condition of the property documented?
Answer: A check-in list will describe any damage or extraordinary wear and tear to the property. The check- in list is reviewed and signed when picking up your keys to take occupancy.

28. Question: Is the owner planning on selling the property?
Answer: The property managers do not have information on the personal information or plans of property owners. Only information regarding property is available and dispersed.

29. Question: Who owns the management company?
Answer: The company is a corporation owned by numerous stockholders.

30. Question: My I have a six month, one year, or two year lease?
Answer: Most rental agreements are for a minimum lease period of six months. You may request a longer lease period and in most cases the lease request will be granted.